Our Services

Insurances

Special Packaging

Prescription Medications

Generic Plan

FAQ

How Long is Delivery?

DELIVERY WITHIN THE UNITED STATES IS 24 HOURS, TO THE CANADIANS 2 BUSINESS DAYS AND TO THE REST OF THE WORLD 4,5-6 DAYS.

Can I place my order over the telephone?

Consultations must be completed online and paid for via our secure online payment system. However, if you are struggling then please call us on +1 716 266 6513 and a member of our customer support team can help you with this process.

I need to place an order for myself and someone else

It is not possible to place an order on behalf of someone else. It is a legal requirement that a prescription is issued in the name of the person who intends to take the medication. Each person is required to register separately before placing their own order.

Does anything get posted to my address?

We do not send anything to your address, only your medication which is optional on the delivery services page.

Has my order been approved?

Orders placed before 4pm Monday-Saturday are reviewed the same day. If your order was placed outside of these hours it will be assessed the next working day. You are informed of the status of your order via email or sms, depending on which option you selected when registering for this service.

I can't read the message from the doctor

To read your new message, you need to click to open the full body of the message.

How do I unsubscribe from your emails?

You will find an unsubscribe button at the bottom of any of our emails. Simply click on this to deactivate this part of the service.

What confirmations will I receive?

You will firstly receive a confirmation once you have successfully placed your order. If the doctor has any concerns they will set your order on hold and send you a message requesting further information, this also generates a notification to you requesting you to log in and read the message. Once the doctor approves your order a final confirmation is sent stating that your order has been approved. You may also receive notifications from UPS/FEDEX/DHL regarding the delivery of your order if you selected this service.

How do I change my personal details?

Some details can be changed in the Personal Details section of your Account. If you are unable to make the required changes then please contact our Customer Support Team on +1 716 266 6514 OR send us an email on contact@trinitymedstore.com

Why have you cancelled my order?

Your order may have been cancelled due to clinical reasons. You will need to log in to your account to read the message from the doctor.